Frequently Asked Questions
Everything you need to know about shopping at Fitness Warehouse Australia.
What are your shipping rates and delivery times across Australia?
We offer flat-rate shipping nationwide, with free delivery on orders over $150. Metro deliveries typically arrive within 3-5 business days, while regional areas may take 7-10 business days.
Can I return fitness equipment if I change my mind?
Yes, we offer a 30-day change-of-mind return policy. Items must be in their original packaging, unused, and unassembled. Please note that return shipping costs for bulky equipment are the responsibility of the customer.
Do you offer professional installation for home gyms?
Absolutely. We provide professional assembly services in major capital cities including Sydney, Melbourne, Brisbane, and Perth. You can select the 'Installation' option at checkout for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free buy now, pay later options including Afterpay and Zip Money.
Do your products come with a warranty?
All our equipment comes with a standard manufacturer's warranty. Most of our strength and cardio ranges include a lifetime frame warranty and 12-24 months on moving parts and electronics.
Can I click and collect my order?
Yes, click and collect is available from our main distribution centers. Once your order is processed, you will receive an email notification with a pickup window and location details.